Why it matters: Consumers could lose money if they hand over financial information to these fraudulent callers who are impersonating legitimate BT staff.
The details: Legitimate BT and Openreach engineers will always carry identification badges, which residents should check before allowing anyone into their homes. Some engineers drive plain white vans, making the ID badge the most reliable way to verify their identity.
Genuine BT and Openreach staff will never ask customers for bank details. Anyone claiming to be from these companies while requesting financial information should not be trusted.
What they're saying: "Never hand over your bank details, unless you are certain the person asking for them is from the organisation they claim to be from," Suffolk Trading Standards warned
What to do: Residents who have details about the individuals or vehicles involved in these scams should contact the Citizens Advice Consumer Service on 0808 223 1133. Anyone who feels threatened should call 999 immediately.
The bottom line: Residents should verify the identity of anyone claiming to be from BT before providing any information, and never give out bank details over the phone or to unverified callers.
