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Suffolk Police report increased community engagement with new model

Suffolk Constabulary claims its new policing approach has boosted community interactions and improved response times since launching in late 2023.

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The big picture: The force reports public engagement increased countywide from 200 to 1,500 monthly interactions while non-emergency call response times improved.

  • Community Policing Teams saw positive outcomes rise from 17.3% to 22.5%, police say.

  • Over 2,500 appointments were made through the new "diary car" system.

  • 88.2% of non-emergency calls were attended within 24 hours, up from 82.8%.

Policeman
Police say the approach has boosted community interactions and improved response times

Why it matters: The model aims to strengthen police-community ties while improving service delivery. Suffolk Police state it was developed in response to changing demands and public feedback.

What they're saying: Assistant Chief Constable Eamonn Bridger said the model "prioritises public engagement and gives our community what they need from our service."

  • Suffolk Police and Crime Commissioner Tim Passmore called the initial results "very encouraging."

  • Both officials emphasised the importance of continued monitoring and assessment.

Between the lines: The restructure introduced 80 Community Policing Officers across 50 new Community Policing Areas, focusing on neighbourhood policing and partnership working.

What's next: The new model will be assessed for a full 12-month period to ensure it meets public requirements.

The bottom line: Suffolk Police report early data suggests improved community relations and response times, though they stress this is just the beginning.

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