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Lengthy NHS waits leave Ipswich tinnitus patients facing 'years of unnecessary suffering'

A leading Ipswich audiologist has warned tinnitus patients in Ipswich could face "years of unnecessary suffering" due to specialist NHS waiting times of up to three years, as a national report reveals the scale and impact of the delays this Tinnitus Week.

Why it matters: One in seven adults in the UK lives with tinnitus – a condition causing ringing, buzzing, or hissing in the ears – with 1.5 million people experiencing severe symptoms.

Karen Finch RHAD FSHAA FRSA, Owner and Lead Audiologist for All About Hearing, conducting a hearing assessment
Cherry BeesleySimply C Photography
Karen Finch RHAD FSHAA FRSA, Owner and Lead Audiologist for All About Hearing, conducting a hearing assessment

The big picture: The report by Tinnitus UK, released for Tinnitus Week (3-9 February), reveals that 60% of doctors cannot offer standard levels of care due to staffing shortages.

What they're saying: "I am deeply concerned by these findings. Too many people with tinnitus are being left to suffer, with little or no support," says Karen Finch, Audiologist and Co-Director at All About Hearing  in Ipswich.

We regularly see patients in our clinics who have been told there's nothing that can be done or who have spent years waiting for help.

By the numbers:

  • 8 million people will be affected by tinnitus in the UK by the end of 2025

  • 36 per cent of private audiologists consider tinnitus care a low priority

  • Patients wait over 12 months and up to 3 years for hearing aid assistance and psychological therapies

  • 1 in 10 sufferers with no obvious cause may have 'hidden hearing loss' – damage to the nerve carrying sound signals to the brain – which standard hearing tests might miss

Karen Finch performing otoscaopy on a patient prior to earwax removal treatment
Cherry BeesleySimply C Photography
Karen Finch performing otoscaopy on a patient prior to earwax removal treatment

Managing the condition: All About Hearing in Ipswich offers multidisciplinary support, working with a local ENT specialist and cognitive behavioural therapy practitioners to help manage the condition.

"Whilst we are not tinnitus specialists, we work with the condition on a daily basis, helping to identify if an individual's tinnitus is linked to an underlying hearing loss, alongside providing help and support for how to best manage the condition," says Finch.

Research shows that while CBT cannot stop the tinnitus itself, it can reduce distress and improve quality of life, leading to reduced symptom intensity.

The bottom line: While local support is available through private clinics, the report highlights critical NHS waiting times and calls for improved training, guidelines, and service provision for tinnitus care.

All About Hearing

All About Hearing is an independent, family-run audiology practice serving Ipswich and the surrounding communities.

Karen Finch RHAD FSHAA FRSA, Owner and Lead Audiologist for All About Hearing, conducting a hearing assessment

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Ellisons' new premises at Connexions on Princes Street, Ipswich

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Established for 260 years, Ellisons is a top 200 UK law firm and one of the region’s oldest, most established and fastest growing firms.
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David Button Funeral Directors, Ellisons Solicitors and Ipswich School

Ellisons' new premises at Connexions on Princes Street, Ipswich

Ellisons Solicitors

Established for 260 years, Ellisons is a top 200 UK law firm and one of the region’s oldest, most established and fastest growing firms.
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