Skip to main contentEnter
Purposeful journalism for people who care about our town
Ipswich.co.uk logoSupport our journalism
Opinion

iCrack: Does Ipswich have a phone shop problem?

As Ipswich's newest phone shop prepares to open its doors on Westgate Street, I ask: Does Ipswich have a phone shop problem?

What's happening: A new mobile phone shop, ICrack, is set to open its doors to customers on Westgate Street, near Primark.

The big picture: With the addition of iCrack, Ipswich High Street now hosts 10 mobile phone repair shops, bucking the trend of widespread store closures affecting many UK town centres, including Ipswich.

Why it matters: The proliferation of phone repair shops in Ipswich raises concerns about the diversity of the high street's offering to shoppers and its long-term impact on our town centre.

By the numbers:

  • 10 phone repair shops now operate in Ipswich town centre

  • iCrack will be the latest addition to Westgate Street

Ipswich town centre phone shops

Between the lines: The survival and growth of these businesses in Ipswich contrasts sharply with the struggles other retail sectors face.

What they're saying: We asked one local shopper what they thought, "I honestly don't get how they all survive. It's not a great look for the town centre."

Opinion

I desperately don't want to put a negative slant on a positive story here, one less empty store in our town centre. Still, I'm personally struggling to make sense of this retail phenomenon, and I do question the broader impact this is having on the success of our town centre.

I think there's a much more serious element that should be investigated further, too.

For now, though, let's do some napkin math.

Let's say the average rent is a conservative £13,000 per annum, with average rates of £6,000 per annum and average utility bills of £2,400 per annum. That's £21,400 per annum per store before taking into account any staff, stock, insurance, or other operating costs. Let's say that all-in we're looking at costs of £50,000 per annum.

That means Ipswich residents need to spend a minimum of £500,000 a year for these ten stores to break even, never mind turning a profit.

How does this part of the retail sector seem to defy the odds against a backdrop of town centre store closures left, right, and centre? Can Ipswich residents spend £500,000 a year on phone cases, device repairs and the occasional upsold vape? That's £3.60/year if every single one of Ipswich's 139,000 residents made a purchase.

The other side: While the abundance of phone shops may seem excessive to some, it could indicate a thriving market for mobile phone cases, device maintenance and repairs.

The bottom line As iCrack completes its fitting-out process, residents and business owners will continue to raise questions about how this part of Ipswich's retail sector continues to thrive against the odds and the impact that it has on the perception and quality of our town centre.

Have your say: Residents and town centre business owners, I'd love to hear your thoughts on this. Better yet, if you own, run or work at one of these stories, I'd love to talk. Please contact editor@ipswich.co.uk.

Our content is free to read thanks to the generous support of Upside Finance, Ipswich Central and Ellisons Solicitors

Farida Rouane of Upside Finance

Improve your financial wellbeing

Based in Ipswich, Upside Finance provides expert mortgage, insurance and pensions advice, with a focus on making financial services accessible and straightforward.
Aerial view of Ipswich town centre and waterfront

Ipswich Central

Ipswich Central is the Business Improvement District (BID) for the town centre, waterfront, and 'Connected Town' area.
Ellisons' new premises at Connexions on Princes Street, Ipswich

Ellisons Solicitors

Established for 260 years, Ellisons is a top 200 UK law firm and one of the region’s oldest, most established and fastest growing firms.
Feature

What's on in Ipswich this Christmas: Your guide to festive shows

From traditional pantomimes at the Regent and New Wolsey Theatre to dance adaptations of classic tales and cinema screenings, Ipswich venues are offering entertainment for all ages throughout the festive season.
by
Continue reading →

Upside Finance, Ipswich Central and Ellisons Solicitors

Farida Rouane of Upside Finance

Improve your financial wellbeing

Based in Ipswich, Upside Finance provides expert mortgage, insurance and pensions advice, with a focus on making financial services accessible and straightforward.
Aerial view of Ipswich town centre and waterfront

Ipswich Central

Ipswich Central is the Business Improvement District (BID) for the town centre, waterfront, and 'Connected Town' area.
Ellisons' new premises at Connexions on Princes Street, Ipswich

Ellisons Solicitors

Established for 260 years, Ellisons is a top 200 UK law firm and one of the region’s oldest, most established and fastest growing firms.
News

Persimmon Homes buys land for 465 new homes in Ipswich

Persimmon Homes Suffolk has completed the purchase of land at Henley Gate, marking the housebuilder's return to Ipswich after several years, with plans to deliver 465 new homes.
by
Continue reading →
News

Ipswich man jailed for five years after rape conviction

Leon Thomas, 53, formerly of Farina Close in Ipswich, was sentenced at Ipswich Crown Court on Thursday after a jury found him guilty of raping a woman he knew.
by
Continue reading →

Upside Finance, Ipswich Central and Ellisons Solicitors

Farida Rouane of Upside Finance

Improve your financial wellbeing

Based in Ipswich, Upside Finance provides expert mortgage, insurance and pensions advice, with a focus on making financial services accessible and straightforward.
Aerial view of Ipswich town centre and waterfront

Ipswich Central

Ipswich Central is the Business Improvement District (BID) for the town centre, waterfront, and 'Connected Town' area.
Ellisons' new premises at Connexions on Princes Street, Ipswich

Ellisons Solicitors

Established for 260 years, Ellisons is a top 200 UK law firm and one of the region’s oldest, most established and fastest growing firms.
News

Suffolk and Norfolk mayoral elections to be delayed by two years

The government is expected to announce today that it will postpone planned elections for a new Suffolk and Norfolk mayor from May 2026 to 2028, marking the second delay to democratic processes in the region this year.
by
Continue reading →
Load more content
Our content is free to read thanks to
Our content is free to read thanks to
Our content is free to read thanks to
Want our best content delivered to your inbox every Friday?

Have you subscribed to our free weekly newsletter?

If you haven’t, you really should. You’ll get our best content delivered to your inbox every Friday afternoon, just in time for the weekend. You can unsubscribe at any time, although 99.7% of people don’t.

  • Lee Walker
  • Joe Bailey of Brighten the Corners
  • Mark Hubert
6,630+ people are already loving it