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Five of eight mental health services at region's NHS trust deemed unfit by watchdog

News
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Care watchdogs have rated most mental health services at Norfolk and Suffolk NHS Foundation Trust as 'requiring improvement' or 'inadequate', raising concerns for local patients.

The big picture: The trust, which serves Suffolk residents, has seen five out of eight of its services require improvement or be rated inadequate.

Why it matters: The findings from the Care Quality Commission (CQC), which independently monitors health services, come as the government announces reforms to improve mental health support nationwide. The safety ratings directly affect thousands of Suffolk residents who rely on these services.

A depressed man on a sofa
More than 9,090 Ipswich residents used mental health services in the year to MarchNik ShuliahinGetty Images

By the numbers: The CQC's assessment found significant variations in service quality:

  • Five out of eight mental health services at the trust were judged unfit

  • Four services require improvement

  • One service was rated as inadequate

  • 40% of mental health services across England rated as requiring improvement or inadequate

Rated inadequate:

  • Wards for older people with mental health problems

Requiring improvement:

  • Community-based mental health services for working-age adults

  • Long-stay rehabilitation wards for working-age adults

  • Mental health crisis services

  • Specialist community mental health services for children and young people

Rated good:

  • Child and adolescent mental health wards

  • Community mental health services for people with learning disabilities or autism

  • Community-based mental health services for older people

What they're saying: Health Secretary Wes Streeting said: "Our outdated mental health system is letting down some of the most vulnerable people in our society, and is in urgent need of reform."

Chris Dzikiti, interim chief inspector of healthcare at CQC, highlighted concerns about children's mental health services, noting issues with "lack of resources, ageing estates and poorly designed facilities."

Mark Stafford-White, a Medical Negligence Solicitor at Ellisons , called the latest report "deeply concerning."

It is deeply concerning to see that NSFT has again been rated as inadequate, as this indicates that serious improvements still need to be made to the quality of care provided to some of the most vulnerable individuals in society.

This latest CQC inspection raises serious questions about patient safety, as inadequate services risk leaving patients without the support they need in times of crisis. Mental health care deserves the same level of priority, investment, and scrutiny as physical health services.

Unfortunately, the persistent disparity between the funding and attention given to mental health compared to physical health means that those struggling with mental health conditions often have to fight twice as hard to access the necessary care.

This situation must be addressed urgently to ensure that patient safety is always at the forefront of mental health care and that every patient receives the support they are entitled to.

What's next: The NHS says it is working to reduce waiting times and boost community services, including:

  • Expanding mental health teams in schools

  • Trialling new 24/7 open-access mental health centres

  • Working to ensure hospital care is delivered closer to people's homes

The bottom line: While some services at the trust maintain good ratings, the safety concerns across five key services highlight significant challenges in mental health care provision for Suffolk residents.

Oliver Rouane-Williams speaking with an elderly couple in the town centre

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One man's mission to preserve Ipswich's transport heritage

Feature
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We publish the stories that matter and champion everything that's good about our town – without the ads, popups or tracking

As our transport landscape continues its rapid evolution, one local enthusiast has embarked on a remarkable journey to preserve a piece of Ipswich's recent history.

Bus preservation in Britain has come a long way since 1956, when four pioneering enthusiasts purchased their first historic London bus for a mere £40. Today, more than 5,000 preserved buses grace our nation's roads, each telling its own story of public transport's evolution.

This story begins with fleet number 147, an Optare Versa bus that once ferried countless passengers between London Road and Martlesham park and ride sites.

Now, this former Ipswich Buses workhorse has found a new home, rescued from potential obscurity for £4,000, by Jake Gooding, a local bus enthusiast and now proud preservationist.

I have to say, £4,000 for a fully-operational bus feels like an absolute bargain when compared to the cost of a half-decent SUV nowadays.

After becoming sidetracked (a common occurance for me) and going down a potentially divorce-inducing rabbit hole, exploring the idea of a "News Bus" in Ipswich, I got back to the task in hand.

"Indeed, prices of single deck buses are usually around the £2,500 range for a second hand one, and double deckers are usually around £4,000-£5,000, Jake informed me.

"The reason why ours was a little expensive is because it has a range of mod cons like air-conditioning, next stop announcements capabilities etc."

Optare Versa fleet number 147
Optare Versa fleet number 147Jake Gooding

Jake's vision includes restoring the vehicle to its former Ipswich Buses glory, complete with period livery. It's a labour of love that will demand dedication and expense, with annual running costs of around £500 and regular maintenance to keep the bus roadworthy.

The Optare Versa itself has an interesting technical history. Originally fitted with a MAN engine, it later received a Cummins power unit during its service life with Ipswich Buses. These engineering changes reflect the practical realities of keeping a hardworking public service vehicle on the road.

If all goes according to plan, this piece of Ipswich's transport heritage will make its preserved debut at The Big Bus Show at Stonham Barns in August 2025. There, it will stand (park?) proud as a testament to our town's transport heritage and the dedication of those who work to preserve it.

Jake Gooding
Jake GoodingJake Gooding

Some might question why anyone would want to preserve such a relatively modern vehicle. Yet in an era of rapid technological change, where tomorrow's buses might be unrecognisable from today's, preserving examples of recent transport history becomes increasingly important.

Fleet number 147's story didn't end when it left Ipswich Buses' service in November 2020. Instead, it's beginning a new chapter – one that will help ensure that future generations can appreciate how their parents and grandparents travelled around our town.

You can follow the project via its dedicated Facebook page.

Oliver Rouane-Williams speaking with an elderly couple in the town centre

We can't do this without you!

If you value strong, free, independent local media that fights tirelessly for our town, please consider contributing just £24 per year

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