The big picture: All payment machines at Duke Street car park are currently out of service, leaving visitors unable to pay by card.
Why it matters: The fault, which first occurred last Wednesday, means motorists must download and use a mobile app to pay for their parking. However:
Many drivers can't or don't wish to use their mobile devices to pay for parking.
Downloading the app, creating an account, and registering your card details can take time, which is not ideal for motorists in a rush or those who cannot get reception.
What they're saying: A spokesperson for Ipserv, the commercial arm of Ipswich Borough Council that manages the facility and operates several car parks across the town, said: "Unfortunately, there is an intermittent issue with the machine at Duke Street Car Park (21851), which our engineers are actively investigating."
The bottom line: Ipserv apologise for the convinience and ask customers to use the RingGo app for payment or call RingGo Customer Services on 020 3046 0010 for assistance while they work to resolve the problem.
