Local law firm scoops national award for digital innovation
A Suffolk law firm is celebrating national recognition after being named winner of Best Use of Technology in Conveyancing at The Conveyancing Awards.
Why it matters: Smith & Co says its investment in digital tools has cut administration time, improved transparency and accelerated transactions for clients buying and selling homes – a process often seen as one of the most stressful in life.
The details: The firm, which also has offices in Ipswich, Sudbury, Felixstowe and Haverhill, was recognised for its digital innovation and use of technology to improve efficiency, streamline processes and enhance client experiences within residential property transactions.
According to the firm, its technology-driven approach includes:
- Integrated case management systems
- Digital onboarding
- Online identity verification
- Secure client portals
- Automated workflows
- Legal AI tools to support document review and streamline repetitive tasks
The firm says these systems allow its conveyancing team to reduce administration time, improve transparency for clients and accelerate transaction times, while maintaining standards of compliance and client care.
What they're saying: Smith & Co says it has invested substantially in its website performance, functionality, security and user experience, resulting in a 137% increase in referrals.
Managing partner Vicky Hosking said: "Winning this award is a huge achievement for the team and reflects the significant investment we have made in technology across the business.
"Conveyancing can often be seen as a stressful process for clients, so we are constantly looking at ways to make the experience smoother, faster and more transparent.
"Our technology allows us to improve efficiency while still maintaining the personal service and direct communication that our clients value. We are incredibly proud that our approach has been recognised on a national stage."
The bottom line: Smith & Co's award win marks national recognition for a Suffolk firm betting on technology to take the stress out of moving home.
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