The big picture: Officials have seen a sharp increase in complaints about companies making unsolicited calls offering to remove spray foam insulation, often using scare tactics about insurance problems or future house sales.
Why it matters: While spray foam can cause issues if incorrectly applied, many of these cold-calling companies may not be legitimate.
Key points:
Companies claim the original insulation was installed incorrectly and needs removal.
They often state the original installer has gone out of business.
Callers pressure homeowners to agree to expensive removal services.
What they're saying: "It is important that consumers are aware that these new companies are not always legitimate," a Suffolk Trading Standards spokesperson said.
How to protect yourself:
Do your own research before agreeing to any work.
Seek an independent expert opinion on whether removal is necessary.
Consult the Royal Institution of Chartered Surveyors' consumer guide on spray foam.
Use the RICS website to find a qualified, professional surveyor in your area.
The bottom line: Residents who receive cold calls about spray foam insulation removal should contact Citizens Advice Consumer Service on 0808 223 1133 for guidance.
