Why it matters: Suffolk Libraries has kept all 44 libraries open whilst saving millions of pounds of public money and developing innovative community services that go far beyond simply borrowing books.
The big picture: The charity launched on 1 August 2012 and is now handing back what it describes as a "far more impactful and cherished" service than the one it inherited. It even opened a 45th branch in 2022.
Bruce Leeke, CEO of Suffolk Libraries, said: "We are enormously disappointed to be losing the service we've grown and cherished. Libraries are about people – those who deliver the service and those who benefit from it. The real success of Suffolk Libraries has been the way we have empowered colleagues to work with their communities to meet local people's needs enabling them to lead better lives."
What they achieved: Since 2012, Suffolk Libraries introduced free Wi-Fi across all branches, developed an extensive eLibrary service with free eBooks and digital resources, and established voluntary friends groups at every library by 2014.
The charity gained National Portfolio Status and Arts Council England funding in 2018, transforming libraries into creative spaces. It created unique wellbeing programmes including menopause support, alcohol awareness sessions, and accessible exercise classes.
The details: Thousands of people enjoyed activities ranging from animal encounters and coding workshops to author talks and live music. During the cost of living crisis, Suffolk Libraries was among the first to offer warm spaces, and its Christmas Toy appeal has provided 6,300 toys to families in need.
Stradbroke Library's post office, opened in 2015, won a national libraries award, whilst staff continued supporting communities throughout the pandemic.
Sylvia Knights, Chair of the Suffolk Libraries Board, said: "Having watched and been part of the evolution of this wonderful library service, which is recognised and respected for its excellence throughout the country, I am incredibly proud of what has been achieved."
The bottom line: Suffolk Libraries has demonstrated that charitable management can expand public services whilst saving money, setting a high bar for Suffolk County Council as it resumes control of the county's libraries.
