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Five of eight mental health services at region's NHS trust deemed unfit by watchdog

Care watchdogs have rated most mental health services at Norfolk and Suffolk NHS Foundation Trust as 'requiring improvement' or 'inadequate', raising concerns for local patients.

The big picture: The trust, which serves Suffolk residents, has seen five out of eight of its services require improvement or be rated inadequate.

Why it matters: The findings from the Care Quality Commission (CQC), which independently monitors health services, come as the government announces reforms to improve mental health support nationwide. The safety ratings directly affect thousands of Suffolk residents who rely on these services.

A depressed man on a sofa
Nik ShuliahinGetty Images
More than 9,090 Ipswich residents used mental health services in the year to March

By the numbers: The CQC's assessment found significant variations in service quality:

  • Five out of eight mental health services at the trust were judged unfit

  • Four services require improvement

  • One service was rated as inadequate

  • 40% of mental health services across England rated as requiring improvement or inadequate

Rated inadequate:

  • Wards for older people with mental health problems

Requiring improvement:

  • Community-based mental health services for working-age adults

  • Long-stay rehabilitation wards for working-age adults

  • Mental health crisis services

  • Specialist community mental health services for children and young people

Rated good:

  • Child and adolescent mental health wards

  • Community mental health services for people with learning disabilities or autism

  • Community-based mental health services for older people

What they're saying: Health Secretary Wes Streeting said: "Our outdated mental health system is letting down some of the most vulnerable people in our society, and is in urgent need of reform."

Chris Dzikiti, interim chief inspector of healthcare at CQC, highlighted concerns about children's mental health services, noting issues with "lack of resources, ageing estates and poorly designed facilities."

Mark Stafford-White, a Medical Negligence Solicitor at Ellisons , called the latest report "deeply concerning."

It is deeply concerning to see that NSFT has again been rated as inadequate, as this indicates that serious improvements still need to be made to the quality of care provided to some of the most vulnerable individuals in society.

This latest CQC inspection raises serious questions about patient safety, as inadequate services risk leaving patients without the support they need in times of crisis. Mental health care deserves the same level of priority, investment, and scrutiny as physical health services.

Unfortunately, the persistent disparity between the funding and attention given to mental health compared to physical health means that those struggling with mental health conditions often have to fight twice as hard to access the necessary care.

This situation must be addressed urgently to ensure that patient safety is always at the forefront of mental health care and that every patient receives the support they are entitled to.

What's next: The NHS says it is working to reduce waiting times and boost community services, including:

  • Expanding mental health teams in schools

  • Trialling new 24/7 open-access mental health centres

  • Working to ensure hospital care is delivered closer to people's homes

The bottom line: While some services at the trust maintain good ratings, the safety concerns across five key services highlight significant challenges in mental health care provision for Suffolk residents.

Our content is free to read thanks to the generous support of PLMR Genesis, Kingsfleet and Ellisons Solicitors

The PLMR Genesis team

PLMR Genesis

PLMR Genesis is a full-service PR and digital marketing agency based in Ipswich. The team is the East of England flagship for PLMR.
The Kingsfleet team outside their offices in Claydon, near Ipswich

Spend your time and money as you wish

Award winning, independent financial planners helping the people of Suffolk reach their financial objectives.
Ellisons' new premises at Connexions on Princes Street, Ipswich

Ellisons Solicitors

Established for 260 years, Ellisons is a top 200 UK law firm and one of the region’s oldest, most established and fastest growing firms.
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