> ## Content Index
> Fetch the complete content index at: https://www.ipswich.co.uk/llms.txt
> Use this file to discover other available public pages before exploring further.

# Suffolk Mind helpline secures £26,000 after record-breaking 33,000 calls
- URL: https://www.ipswich.co.uk/suffolk-mind-helpline-secures-26k-after-record-breaking-33k-calls/
- Published: 2025-02-03T11:54:59.000Z
- Updated: 2026-03-16T15:23:07.000Z
- Description: Suffolk Mind's helpline will continue operating for at least six months after receiving doubled donations through a match funding scheme, following its busiest ever year with 33,000 support requests.
- Author: Oliver Rouane-Williams
- Tags: News, Grants, Donations & Fundraising, Third Sector, #article, Suffolk Mind, #Import 2026-03-16 14:45

**Why it matters**: The service, which costs £1,000 per week to operate, provides crucial mental health support and information to more than 100 people daily across Suffolk.

**By the numbers**:

- 33,000 requests for support in 2024
- 5,000 more calls than previous year
- £13,000 raised in one week
- £26,000 total funding secured through matching
- £1,000 weekly running costs

![A support worker answering a call on the Suffolk Mind Helpline](https://storage.ghost.io/c/29/1e/291e4b7f-e551-4458-b546-61963954b22f/content/images/2026/03/1738583088-suffolk-mind-helpline-edited-1.png)

Suffolk Mind's helpline will continue operating for at least six months after receiving doubled donations through a match funding scheme, following its busiest ever year with 33,000 support requests (Suffolk Mind)

**The details**: The charity launched its First Call campaign last year, with national non-profit organisation Big Give's Christmas Challenge promising to match all donations. Supporters raised £13,000 in a single week, which was then doubled to £26,000.

**What they're saying**: "We are incredibly grateful to everyone who supported us in the First Call campaign – and through all other fundraisers throughout 2024," Jon Neal, CEO of Suffolk Mind, said.

"The demand for our services grows year on year – so it would come as no surprise to see an increase in the number of people we support in 2025."

**How it works**: The general helpline, alongside specialist services such as the evening service Suffolk Night Owls:

- Provides information about available support services
- Offers self-referral options
- Signposts to local specialist organisations
- Connects to emergency services for those in crisis

**The bottom line**: Suffolk residents can access the helpline by calling 0300 111 6000 or emailing [info@suffolkmind.org.uk](mailto:info@suffolkmind.org.uk). Those in a mental health emergency should call 999 or Samaritans via 116 123.

### Independent local journalism is expensive to produce

It's free for you to read thanks to the generous support of our partners.