New video service for domestic abuse victims sees 95% satisfaction rate, say police

Why it matters: The initiative represents additional investment in domestic abuse support services in Suffolk, funded by both council tax increases and Home Office backing.

The details: According to the force, 95% of respondents to their survey were either "satisfied" or "very satisfied" with the rapid video response service.

• The service operates from 08:00 to 22:00 daily
• Staff assess calls to determine if video response is appropriate and safe
• Victims can choose between video calls or traditional face-to-face meetings
• The team includes three police officers, six police support investigators, an administrative assistant and a sergeant

By the numbers:

• 92% of survey respondents preferred the virtual service, according to police
• August saw the highest monthly usage with 66 video calls
• Total domestic abuse calls in August reached 1,230

What they're saying: Assistant Chief Constable Eamonn Bridger said: "These early figures support that victims appreciate the choice provided by this innovative service and it is very encouraging to see that where the surveys have been completed there is an overwhelmingly positive response from victims."

Limitations: The service does not cover:

• Victims under 18
• Cases where suspects are present or likely to return
• Calls requiring interpreters
• Sexual offences
• Immediate 'Grade A' emergency calls

The bottom line: Suffolk Police say the new service aims to reduce waiting times and allow quicker evidence collection, while still maintaining traditional face-to-face options for those who prefer them.