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# Council apologises for confusion as bin collection days remain unchanged despite 'website glitch'
- URL: https://www.ipswich.co.uk/council-apologises-for-confusion-as-bin-collection-days-remain-unchanged/
- Published: 2024-10-28T08:53:57.000Z
- Updated: 2026-03-16T15:32:01.000Z
- Description: Ipswich residents have been assured their bins will be collected on the usual collection days after a technical fault with the council's online bin day checker caused confusion over the weekend.
- Author: Oliver Rouane-Williams
- Tags: News, Councils, #article, Ipswich Borough Council, #Import 2026-03-16 14:46

Thousands of residents rely on the council's waste collection service, making it one of the most essential council services. So, confusion followed when a 'glitch' on the council's website stated changes to bin days over the weekend.

![A black bin with the Ipswich Borough Council logo](https://storage.ghost.io/c/29/1e/291e4b7f-e551-4458-b546-61963954b22f/content/images/2026/03/1730105398-black-bin-ipswich-borough-council-1.jpg)

Residents should continue putting their bins out on their usual collection day Photo: Oliver Rouane-Williams (Ipswich.co.uk)

**The key details:**

- The council has temporarily removed its bin day checker from its website while fixing the technical problem.
- All bin collections will continue on their regular scheduled days.
- The only planned changes to collection days will be during the Christmas period.

**What they're saying:** "I know that the technical glitch has caused concern for many, and I apologise for any confusion it has caused," James Fairclough, the council's Director of Operations, said.

He added: "Our bin crews will be collecting bins as usual this week and for the foreseeable future."

**The bottom line:** Residents should continue putting their bins out on their usual collection day.

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