Make a complaint

We're dedicated to maintaining high standards of journalism and adhere strictly to the Editor’s Code of Practice. However, mistakes can happen. When they do, we are committed to transparency and promptly correcting them.

Ipswich.co.uk is regulated by IPSO. If you have concerns about something we have published, believing it to be inaccurate or not up to our standards or the Code of Practice, please email editor@ipswich.co.uk within three months of the article’s publication.

Please make sure you include:

Your name and the name of the organisation you represent, if appropriate.
Your contact telephone number and email.
The title and URL of the article in question.
A description of your complaint, including specific phrases or words that you object to and a detailed explanation of why that is.

Your complaint will be reviewed by the editor and then discussed internally with the appropriate people.

We aim to reply to your complaint within 3 weeks of receipt.
If we believe there are grounds to make a correction or publish an apology, we will make those changes or post that apology within a week of our decision.
Your complaint will be handled sensitively and in accordance with the Data Protection Act 1998.